means a travel document or documents an aircarrier issues to passengers travelling on electronic tickets that contains the passenger´s name, flight information and further notices relevant for the journey. This document is to be retained by the passenger and to be carried during the whole journey.
a person over 16 years of age who can travel alone without care
Agreed stopping places
the places, except the place of departure and the place of destination, set out in your ticket or shown in our timetables as scheduled stopping places on your route.
means an air transport enterprise with a valid operating license.
means special cruises offered by the airline (usually in summer) for flights to famous tourist destinations.
an area in which the land, take off and maneuvering aircraft (airplanes, helicopters). Within the airport can be distinguished part for technical service of aircraft during takeoffs and landings: runways, taxiways, hangars, control tower, homing devices, and part for passenger handling, or airport terminals.
fees paid at the time of purchase the ticket. These fees may be imposed by a government or other authority or by the airport operator, regardless of the fare and charges due to the carrier.
your personal property accompanying you on your flight. Unless otherwise specified, it includes both checked baggage and unchecked baggage.
baggage which carrier has taken into its custody and for which it has issued a baggage identification tag or a baggage check or both. Checked baggage travels in the hold of the aircraft.
your baggage other than your checked baggage. You take your unchecked baggage with you on to the cabin of the aircraft.
the parts of your ticket which relate to carrying your checked baggage.
a document carrier gives you to identify each piece of your checked baggage.
is a document provided by an airline during check-in, giving a passenger permission to board the airplane for a particular flight. As a minimum, it identifies the passenger, the flight number, and the date and scheduled time for departure.
means the fact that the passenger has a ticket, or other proof that the booking/reservation has been accepted and registered by the air carrier or tour operator.
means the time limit specified by the airline by which you must have completed check-in formalities and received your boarding pass.
child aged 2-12 years, often eligible for discounts on some airlines.
a codeshare, is an aviation business arrangement where two or more airlines share the same flight. Sharing, in this sense, means that each airline publishes and markets the flight under its own airline designator and flight number as part of its published timetable or schedule. A seat can be purchased on each airline's designator and flight number, but is operated by only one of these cooperating airlines, commonly called the operating carrier.
Conditions of Carriage
means regulations of carriage available on the website of the carrier or other available before the conclusion of the contract of carriage, the existing passenger during the journey, governing the carriage of a passenger and/or baggage, as well as the carrier's tariff.
a ticket the airline has issued to you in conjunction with another ticket which together make up a single contract of carriage.
means whichever of the following legal foundations is/are applicable: • the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw on October 12, 1929; • the Warsaw Convention as amended at The Hague on September 28, 1955; • the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975); • the Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975); • the Guadalajara Supplementary Convention (1961) • the Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on 28 May 1999 (hereinafter referred to as the Montreal Convention).
means a refusal of an air carrier to carry passengers on a flight, although they have presented themselves for boarding under the conditions laid down in Art. 3. 2 of the Regulation (EC) 261/2004 of European Parliament and of the Council of 11 February 2004, unless denied boarding is reasonably practicable, in particular reasons of health, safety requirements or inadequate travel documentation.
Destination (including destination airport) means the destination on the ticket presented at the check or, in the case of directly connecting flights, the destination of the last flight; alternative connecting flights available shall not be taken into account if the original planned arrival time.
means change to a lower class of travel.
means an electronic flight coupon or other value document held in database of an air carrier.
means the Itinerary/Receipt issued by airline or on its behalf, the Electronic Coupons and, if applicable, a boarding document.
European Community Carrier
means an air carrier with a valid operating license issued by a Member State in accordance with the provisions of Council Regulation (EEC) No 2407/92 of 23 July 1992. on licensing of air carriers.
means not hold a flight which was previously planned and on which was reserved at least one place.
means that portion of the ticket that bears the notation "good for passage", or in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which you are entitled to be carried.
the name of output / gate in the departure hall in the airport leading to specific aircraft. The outputs are labeled alphanumeric e.g. G1.
The International Air Transport Association (IATA) is a trade association of the world’s airlines.
airlines reducing all unnecessary expense in order to able to offer cheap tickets. On board of the low-cost airlines there are no free meals, the planes land very often on secondary airports, this airline does not issue paper tickets and the main distribution channel for tickets is online.
means a special offer of carrier which consists of collecting points for completed flights. Individual carriers have their own loyalty programs
Operating Air Carrier
means an air carrier that performs or intends to perform a flight under a contract with a passenger or on behalf of another person, legal or natural, having a contract with that passenger.
selling more seats than are available on the aircraft.
any person holding a ticket who is carried, or is to be carried, on an aircraft, except members of the operating crew.
Passenger Coupon/Passenger Receipt
means that portion of the Ticket issued by air carrier on its behalf, which is so marked and which ultimately is to be retained by passenger.
Person with reduced mobility (PRM)
means any person whose mobility is reduced when using transport because of any physical disability (sensory or locomotor, permanent or temporary), intellectual impairment, age or any other cause of disability, and whose situation needs special attention and adaptation to the person's needs services available to all passengers.
a scheduled stop on your journey at a point between the place of departure and the place of destination.
the published fares, charges and related conditions of carriage of an airline which have been filed, where required, with the appropriate authorities.
part of the airport departures hall or/and arrivals as well as passenger check points, waiting rooms, restaurants, shops and tourist information points, car hire and airline representatives. Usually airports have more than one terminal - a separate one for domestic flights, and a separate one for European cruises and a separate one for long-haul routes.
means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by airline or on its behalf, and includes the Conditions of Contract, notices and coupons.
a transfer point on flight route.