Privacy Policy

Here at, we take your privacy seriously. We're committed to protecting the privacy of any personal information you give us. Please take the time to read this privacy policy, which is part of our Terms & Conditions.

By using the site, including signing up for our newsletter, you are agreeing to be bound by the Terms & Conditions including this Privacy Policy. This policy explains how we collect, use and store the personal information you provide to us. Our policy in this regard is based on:

1. Confidentiality of customer data

2. Securing the service with password

3. Cookies policy

4. Creating backups periodically

5. Anti-spam security

6. Protection against virus

7. Authorization of outgoing mail (SMTP).

In addition, processes and protects your personal data with the most accurate care. All data are protected in accordance with the Law on the Protection of Personal Data.

Confidentiality of customer data

While registering an account on the platform you can be sure that your personal data will remain safe. Your personal data are used by exclusively for the procedure of filing and sending the complaint to the airlines as well as forwarding your case to the consumer organization for monitoring. We will not share your personal information with third parties except where disclosure would in performance of the obligation under the law. At the request of the competent authorities (prosecutors, police), each operator is required to make the information available.

Securing the service with password

Access to each user account created on the server (including accounts created upon the completion of complaint application) is password protected. In this way, access to your account is possible only after proper authorization. You can always change your password on your customer panel. If you have forgotten your password, there is formalized procedure of granting a new password.

Cookies policy

We use cookies to store and collect information regarding your use of our site. Cookies are small pieces of information stored by the browser on your computer's hard drive. They send the information stored on them back to our web server when you access our site. These cookies enable us to load the site in such a way as to reflect your personal preferences. We use these cookies to improve your experience on our site and recommend content that may be of interest to you. You can find out more about the cookies we use below.

Cookies we are using help us to optimize the use of the website and to gather statistical data. Personal data that is collected using cookies can be collected only in order to perform certain functions and act. We use session (temporary) and fixed cookies. Session cookies is stored on the user's device to log off from the website or disable the web browser. Cookies are stored permanently within a defined time, which determines the parameter contained in the file cookies - the user has the possibility of their manual removal.

Cookies used by the website operator partners are subject to their own privacy policy.

The copy of security

The data on the server are subject to periodic backups. In particular, there are backups of complaints and e-mail from the past three days. You can quickly restore modified or erased data set.

Anti-Spam security

There are expanded and advanced spam filters operating continuously on the server. They allow filtering of unsolicited e-mail (by e-mail address, server, and country of origin). These filters also  analyze a subject and the message content regarding the presence of spam words and phrases.

Anti-virus protection

The e-mail boxes on the server are protected by an antivirus program that scans all incoming and outgoing mail for the presence of viruses in it.

Authorization outgoing mail (SMTP)

The authorization is mandatory for all outgoing mail (SMTP) on the post server of Thanks to this procedure an unauthorized person can’t impersonate the user and send through our servers messages with his address as the sender.